Privacy Policy KO9 – Protection
Your Personal Data

1. Introduction

Welcome to the ko9 Privacy Policy page. At ko9, we understand that your trust is our most valuable asset. As a trusted online gaming platform in Malaysia, we are committed to protecting every member's personal information to the highest standard.

This Privacy Policy describes the types of information we collect, how we use it, who we may share it with, and your rights as a user of the KO9 platform. By registering or continuing to use our services, you agree to the terms set out in this Privacy Policy.

This policy applies to all users who access ko9.pw, the KO9 mobile app, and any related services we offer. If you disagree with any part of this policy, please contact our support team before continuing to use our services.

2. Information We Collect

We collect several different categories of information depending on how you interact with the KO9 platform. This information is necessary to ensure a smooth, secure gaming experience and to meet legal compliance requirements.

a) Information you provide directly:

• Full name, date of birth, gender, and nationality
• Email address and mobile phone number
• Current residential address
• National ID number (MyKad) or passport for KYC verification
• Bank account information for deposit and withdrawal purposes
• Supporting document images (required for account verification)

b) Information collected automatically:

• IP address and device location information
• Browser type, operating system, and app version
• Login session data and account activity history
• Transaction records, bets, and gaming activity
• Cookies and similar tracking technologies

3. How We Use Your Information

Every piece of information we collect is used for a clear and lawful purpose. ko9 does not use your data arbitrarily — all data processing is carried out based on legitimate business needs or legal compliance requirements.

• Service delivery: Process registrations, verify accounts, and ensure a seamless gaming experience.
• Financial transactions: Process deposits, manage fund withdrawals, and accurately record transaction history.
• Account security: Detect suspicious activity, prevent unauthorized access, and protect your account from misuse.
• Legal compliance: Meet KYC (Know Your Customer), AML (Anti-Money Laundering), and applicable gambling regulatory requirements.
• Customer support: Resolve inquiries, complaints, and technical issues more efficiently.
• Platform improvement: Analyze usage patterns to improve performance, interface, and game selection.
• Communications: Send important account-related notifications, promotions (with your consent), and policy updates.

4. Sharing Information with Third Parties

KO9 understands that your privacy is our responsibility. We only share your personal information in limited situations and with strict controls in place:

• Payment providers: Transaction information is shared with licensed payment gateways to securely process your deposits and withdrawals.
• Regulatory authority: We comply with any lawful requests from government authorities or relevant regulatory bodies.
• Technology partners: Selected technical service providers who assist in platform operations, subject to strict data confidentiality agreements.
• Fraud investigation: In cases where there is evidence of fraud, money laundering, or illegal activity, information may be shared with the relevant authorities.

All our third-party partners are required to comply with data protection standards equivalent to those of ko9. They are prohibited from using your information for any purpose other than the services they provide to us.

5. Data Encryption and Security

KO9 invests seriously in the latest security infrastructure to ensure your data remains protected at all times. The following are the key security measures we implement:

• 256-bit SSL/TLS encryption for all communications between your device and our servers
• Sensitive data encryption within the database using AES-256 algorithm
• Two-factor authentication (2FA) is available for all member accounts
• 24/7 system monitoring by a dedicated cybersecurity team
• Regular security audits by independent third-party firms
• Strict internal access controls — only authorised staff may access sensitive data

While we take every reasonable precaution, no system is one hundred percent immune. We encourage you to also protect your account by using a strong password and never sharing your login credentials with anyone.

6. Your Rights as a User

KO9 respects your rights over your personal data. As a KO9 member, you have the right to:

• Access data: Request a copy of the personal information we hold about you.
• Correct data: Update inaccurate or outdated information in your account profile.
• Delete data: Request the deletion of your personal data under certain circumstances, subject to applicable legal requirements.
• Withdraw consent: Withdraw marketing consent you have given at any time.
• Data portability: Request that your data be delivered in a machine-readable format.
• Object to processing: Object to the processing of your data for specific purposes on legitimate grounds.

To exercise any of the above rights, please contact our support team via email at the address listed at the bottom of this page. We will process your request within 30 business days.

7. Use of Cookies

KO9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

• Essential cookies: Required for core platform functions such as login and session security.
• Performance cookies: Collect data on how you use the platform for improvement purposes.
• Functional cookies: Remember your preferences such as language and display settings.
• Analytics cookies: Helps us understand traffic and usage patterns in aggregate without personally identifying you.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the KO9 platform.

8. Data Retention Period

We only retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account information: For the duration your account remains active, plus 5 years after account closure
• Financial transaction records: Minimum 7 years in accordance with Malaysia's financial legal requirements
• Security and audit logs: 2 years from the date of record
• Customer support data: 3 years from the date of last interaction

Once the retention period expires, your data will be securely deleted or anonymized so that it can no longer be personally linked to you.

9. Amendments to This Privacy Policy

KO9 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• In-app or on-site notifications from KO9
• Email to the address registered to your account
• Update the "Last Updated" date at the top of this page

Continued use of the KO9 platform following such notification constitutes your acceptance of the updated terms. We encourage you to review this page periodically.